Does Mountain Inspection Support Association sell home warranties?
No. MISA does not sell home warranties.
Does Mountain Inspection Support Association sell insurance?
No. MISA does not sell insurance. Mountain members are required to have their own E&O and GL insurance (if required by their state).
A membership in MISA includes a private, business-to-business agreement between MISA and the professional home inspector. As a requirement of membership, inspector understands and agrees that he/she is not transferring, providing or selling products, services, warranties or insurance of any type, directly or indirectly, to the general public, including the inspector's clients.
What does Mountain Inspection Support Association provide to inspectors?
Mountain Association is a non-profit organization of professional home inspectors (non-prof-status) whose charter is to help educate inspectors, help them prepare for and limit complaints, and support them in the case where a complaint was unavoidable in a variety of ways. That support includes providing free education and training, free expert consultation, free alternative dispute resolution services, free inspection-related documents, 100-Day Inspection Certificate, logos, templates, marketing, e-newsletter, inspection report review, and exclusive membership discounts.
What type of education and training does Mountain provide its Membership?
We add a new course, document or video every month. Members log in, click "Education Courses" "Education Documents" or "Education Videos." Mountain has teamed up with InterNACHI and NACHI.TV to offer Mountain Members online education and training. In relation to Education Courses, we have recently added the following:
- Introduction to Residential Standards of Practice. This course is designed to review InterNACHI's Standards of Practice as it relates to performing a home inspection. Free to Mountain Members.
- Safety Practices for the Home Inspector. This course teaches the inspector to be safe on an inspection. It includes a review of personal protection equipment, ladder use, client safety, and what to do if an injury occurs. Free to Mountain Members.
- Commercial Property Inspection Training Course. After successful completion of the course, the student shall be able to perform inspections of commercial properties. Exclusive discount for Mountain Members.
- Coming Soon... Customer Service Communication Skills. 2-hour online course. You will learn powerful communication skills that are essential to business and customer relations. Free to Mountain Members.
- Lead Safety for Renovation and Repair. This course was developed to train inspectors and renovation, repair, and painting contractors how to work safely in housing with lead-based paint and comply with EPA’s Renovation, Repair, and Painting (RRP) Rule, and HUD’s Lead Safe Housing Rule. Free to Mountain Members.
What is the 100-Day Inspection Certificate?
100-Day Inspection Certificate. Inspector understands the 100-Day Inspection Certificate is a marketing piece designed for the inspector to bring added value to their inspection service. MISA promises to provide a reimbursement payment, or a limited monetary gift, to the property inspector. It may cover the expenses incurred by the inspector in resolving a dispute or complaint arising from an inspection, including costs to repair or replace items if any such items fail or become inoperable, subject to the terms and conditions of the 100-Day Inspection Coverage Certificate.
If the Inspector makes use of MISA's education, arbitration, consultation, and documentation, Inspector will significantly reduce customer complaints. Inspector should not have to pay their client any refund or any out-of-pocket expenses in resolving disputes or complaints. If they do, MISA will reimburse the inspector (according to the terms and conditions of the 100-Day Inspection Coverage Certificate).
Is there a membership fee to join Mountain Association?
4. Yes. It is $100 per year. Membership fee is waived for members of InterNACHI (International Association of Certified Home Inspectors www.nachi.org).
Can I see the 100-Day Inspection Certificate?
Sure, you can download a sample/blank Certificate.
How can I contact you for more information?
You can contact us by e-mail, phone or US mail on our contact page.
What is your refund policy?
We are happy to refund you for any unused certificates within 30 days of purchase.
What if my client doesn't purchase the property?
Email us and we'll cancel your certificate for that property and credit your account. In the email we need: Your client's name; Date of inspection; Property address; and Reason for cancellation.
What is your privacy policy?
Our privacy policy is posted online at http://www.mountainassociation.org/privacy/.
Are transactions at MountainAssociation.org safe?
Yes! We at Mountain Association take the protection of your privacy and your personal data VERY SERIOUSLY. All sensitive data is sent over high grade 256-bit SSL encryption when available or the virtually unbreakable 128-bit SSL encryption. Mountain Association never stores your credit card information—it is only used for individual purchases and then permanently removed from our system.
Can I add the Mountain Association logo to my web site and marketing material?
Sure! Members log in, then click "Logo."
I have other questions/reasons to speak with customer service.
You can always contact Mountain Inspection Support Association though our online "Contact Us" page. There you will find our phone number, mailing address, and electronic contact information.